Support
Returns
We offer 14-day returns, counted from the delivery date of your order.
Return window
You can request a return within 14 days of the delivery date. The item must meet the conditions below to be eligible for a refund or exchange.
Eligibility
- The product is sealed, unopened and in its original packaging.
- If the product has been used, the packaging opened or the seal removed, we cannot accept the return unless there is a manufacturing defect.
- For a manufacturing defect, please return the original box, any information booklets and all accessories with the item.
- Some items, such as custom-built PCs, are not eligible for return.
How to request a return
- Contact us with your order number, on WhatsApp or at info@kherajanicomputers.com.
- Our team reviews your request and tells you whether the item qualifies.
- If the return is accepted, we tell you how and where to send the item. Items sent back without a request first cannot be accepted.
Damaged, defective or wrong item
Please inspect your order when you receive it and contact us straight away if the item is defective, damaged or not what you ordered, so that we can look into it and put it right.
Exceptions
Sale items and gift cards cannot be returned. Products that are custom built to order are not eligible for return. If you are unsure about a specific item, ask us before you order.
Exchanges
The fastest way to get a different item is to return the item you have and, once the return is accepted, place a separate order for the new item. If the returned item is in the same condition after inspection, we go ahead with the exchange. Any price difference and courier charges for both directions are paid by the customer.
Refunds
When your return is approved, we confirm with you how and when the refund will be made. Cash on Delivery orders are handled directly with our team.
Return costs
If you are returning an item because you changed your mind, or for a reason that is not a faulty or incorrect item, you are responsible for the return shipping charges.
How long do I have to return an item?
You have 14 days from the delivery date.
Can I return a product that I have opened?
Only if it has a manufacturing defect. Opened or used products cannot otherwise be returned. See Eligibility above.
Who pays for return shipping?
If the return is a change of mind, you pay the return shipping. If the item is faulty or incorrect, please contact us and we will look into it.
Which items cannot be returned?
Sale items, gift cards and custom-built PCs cannot be returned.
How do I start a return?
Contact us on WhatsApp or by email with your order number. Do not send an item back before we have confirmed the return.
Need help with a return?
Send us your order number and a short description, and our team will guide you.