Return & Refund Policy

At Kherajani Computers, we want you to be completely satisfied with your purchase. If you're not, we’ve made it easy to return items, with just a few simple guidelines to follow.

1. Return Window & Eligibility

• 14-Day Return Window: We offer a 14-day return window starting from the delivery date of your order. Returns must be made within this period.

• Condition of the Item: To be eligible for a return, your item must be in the same condition that you received it: sealed, unopened, unworn or unused, with tags, and in its original packaging along with the receipt or proof of purchase.

• Exceptions: If the product has been used, the original packaging has been opened, or the product’s seal removed, we will not accept the return, unless there is a manufacturing defect. Certain items—such as custom-built PCs (due to the assembly process), perishable goods, custom/personalized products, personal care goods, hazardous materials, flammable liquids, gases, sale items, and gift cards—cannot be returned.

2. Defective, Damaged, or Wrong Items

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item.

• If the product is defective due to a manufacturing fault, we require the original box, any information booklets, and accessories to be returned with the item.

3. How to Request a Return

To start a return or if you have any questions, you can contact us through the following methods:

• Email: info@kherajanicomputers.com

• Phone / Contact Number: +971 50 748 3622

• Alternatively, you can raise a return request through your Order History page on your Kherajani Computers account. Our team will contact you within 24 hours for claim validation. After confirmation, we’ll arrange for a courier to collect the return from you.

Return Address:

Ahmed Al Moosa - Office 104, 1st Floor - Building # 1, 21A St - near City Exchange, Raffa Police Station, Al Souq Al Kabeer Area, Al Ghubaiba, Dubai, United Arab Emirates

Please note that items sent back to us without first requesting a return will not be accepted.

4. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

• Please note that if the item is in the same condition after inspection, we will proceed with the exchange. However, the price difference and courier charges for both sides will need to be paid.

   

5. Cancelling an Order

You may cancel your order directly from your account page. If the cancellation option is not available, please reach out to us via phone, email, or live chat, and we will assist you promptly. Let us know why you wish to cancel – we appreciate your feedback to help us improve our service.

6. Refund Process

• Once your return is accepted and inspected, we aim to complete the refund within 2 to 4 working days.

• Refunds will be issued through your original payment method, and depending on your bank or credit card company, it may take up to 10 business days to reflect in your account.

• If more than 15 business days have passed since we’ve approved your return, please contact us at info@kherajanicomputers.com.

7. Return Shipping Costs

If the return is due to a change of mind or reasons not related to a faulty, damaged, or incorrect item, you will be responsible for return shipping charges, as well as any applicable import fees and duties.